“Empowerment Marketing: The Link Between Employee Engagement and Customer Experience” – Miguel A. González Cernuda May 24, 2016
BOOK REVIEW: “Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days” by Jake Knapp, John Zeratsky, and Braden Kowitz April 28, 2016
“Customer-Centricity: What It Is … and Isn’t” – An Interview with Frank Grillo, CMO, Harte Hanks January 21, 2016